Get AHEAD of Churn!
Winware PROACTIVELY fights churn by driving
better product adoption...automatically
How we help
The Problem
You don't know which product experiences delight customers
You have a mountain of data on how customers engage with your product. But you lack actionable insights into which specific experiences correlate to better customer health scores and renewal rates.
our Solution
Use Machine Learning to uncover your best product experiences
Analyze your product usage data to identify the experiences that compel users to adopt and renew. And then push product usage recommendations to your users to drive adoption and renewals.
How it works
Gather and organize product usage data
Our Javascript tracking code records customers as they engage with your product.
Setup requires no integrations and just one hour of help from your product team.
We’re SOC2 certified, so your data is safe with us.
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Generate insights and recommendations
Our machine learning software automatically finds the product features that correlate to customer renewals.
We do this by comparing the product experiences of those users that renew versus those that do not. For example, customers that build a dashboard are 12% more likely to renew.
We organize our insights into playbooks and group them by account and user. You can create different playbooks for different customer segments.
Close the loop with your customers and team
Use our in-app notification tool and your user engagement platform to automatically push playbook recommendations to your customers. This ensures they experience your best product features.
We share the same recommendations with account owners. This drives deeper customer engagement by letting your team know which product features to promote to each account.
Understand what your best product experiences look like
Know which customers to reach out to — and what to tell them
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