Are your customers achieving their goals?
Customer success and Growth teams use Winware.ai to:
Improve conversion by driving trial users to the product experiences that align with their goals.
Aligning product adoption to customer goals will reduce churn and increase expansion opportunities. Winware automatically monitor progress against each customer's goals and proactively pushes suggestions to your account team.
Automatically connect your onboarding experience to each customer's goals.
Here's how it works:
1. Align customer goals with your business objectives
When your customers achieve their goals, you get better business results. Winware ingests your customers' stated goals, then tracks renewals and upgrades (by customer segment) by each goal.
Product screenshot: Renewal rates by customer goals.
This chart helps you understand how your product experience is delivering success for each customer goal.
2. AI generated product usage mapping to customer goals
Winware's AI analyzes your product usage data and identifies which experiences positively impact achievement of each customer goal — without needing support from your data team.
Product screenshot: Our AI identifies product experiences have the highest impact on achieving each customer goal.
Power your email drip messaging with Winware's AI recommendations, too.
Winware also syncs with your CRM to keep your account teams in the loop.
Use cases: Higher Free Trial Conversions, Increased Renewal Rates, Stronger Product Adoption, Higher NPS or Customer Success Scores.
Want to chat more?
3. Proactively drive customers to the experiences that help them achieve their goals
Seamlessly integrate your existing marketing automation tools to push customers towards the features that will help them achieve their goals. Syncs with your CRM or CS tool to keep your account team in the loop.
- Email: Automatically trigger your email campaigns with Winware's AI recommendations
- CRM/CS tool: Keep your account teams in the loop
- In-app messaging: Trigger on-boarding flows and in-app messaging to guide users to critical product experiences
- Customer-facing playbooks: Winware creates a customer-facing playbook that is shown in-app and updates automatically based on a user's progress.
Winware shows you how adoption of product experiences impacts Conversion Rates and Revenue vs a control group.
A/B test different product adoption playbooks with only a few minutes of work.
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4. Automatically monitor a customer's progress towards their goals
We automatically track if a customer is using the features that will help them achieve their goals. Updates and specific recommendations can be exported to your CRM or CS tool.
Winware shows you how adoption of product experiences impacts Conversion Rates and Revenue vs a control group.
A/B test different product adoption playbooks with only a few minutes of work.
Want to chat more?
Understand what your best product experiences look like
Know which customers to reach out to — and what to tell them
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No integrations. Start in minutes. SOC 2 secure.
No developer support needed and SOC2 certified
In less than one hour, you can start analyzing product usage data by connecting your existing data lake and/or analytics tools, or implementing JavaScript.
- No waiting on data or reports from other teams
- No developer support needed after setup
- SOC 2 certified to keep your data safe
Seamlessly integrate with your existing revenue stack
