We believe that a great Customer Experience is at the core of product success and ultimately that drives desired business outcomes. A great Customer Experience can only come from a deep understanding of the customer's challenges and goals.
We believe in empowering teams with knowledge of user behaviors and business outcomes, even if those outcomes are not what the team had hoped for. Open, honest dialogue is the only way to build a great customer experience.
We focus on a team member's outcomes, not quantity of work outputs. Less may very well be more. Great products are not a race to deliver more features. We believe that the only way to deliver great outcomes is a cross-functional team working collaboratively to achieve aligned outcomes.
We love to experiment. Everyone is empowered to run an experiment so long as it is thought through and done collaboratively. We reward learning. We celebrate experimentation failure as much as success so long as we learned and grew as a team. Don’t be afraid to fail. Think bold!
